Management Assistance Program

Why Leaders May Need Help in Handling Workplace PH&S Issues/Cases

In current work settings, many organizational and team leaders are expected to effectively balance between providing employees/members with the psychological health and safety support they need, safeguarding their employment and human rights, and ensuring that employees/members remain both accountable and productive at work. Leaders with limited experience and knowledge in dealing with mental health and substance dependency cases may find it intimidating, conflicting, and extremely uncomfortable when faced with the expectation to play multiple roles (active listener, supporter, advisor, supervisor, investigator, and more) in the handling of such cases. The risk of unintentionally 1) crossing over from a supportive listener to an unqualified counsellor, 2) violating employees’/members’ employment and human rights, and/or 3) simply not knowing how to best help the employees/members in need, can have serious implications for both the employees/members and the organization.

On a broader scale, it may also be challenging for leaders to gain mass buy-in and initiate actions across various teams, departments, and ranks within the organization to address existing psychosocial risks and hazards in the workplace that contribute to employee psychological strain and injury. Ultimately, leaders may find it helpful, more objective, and sounder to get the support and assistance of trained therapists, workplace mental wellness specialists, a certified workplace investigator, and/or experienced case manager when dealing with workplace psychological health and safety issues/cases.


Insight has established a multi-prong Management Assistance Program (MAP) to help leaders:

  • Prevent harm – eliminate or mitigate work-related risks or hazards that cause psychological harm.
  • Manage concerns – address workplace psychological and safety concerns and ensure that employees/members get the care they need, regardless of cause.
  • Promote the Positive – develop work and individual related strengths, capacities, and positive aspects to promote wellness and productivity.

Insight’s 4C (Care, Coach, Consult, Case Management) Management Assistance Program help leaders to achieve the above goals by supporting and assisting them in the following core activities:


MAP Services

Click on each of the following links for service details: