Online Counselling

ADMINISTRATIVE HOURS

Monday to Friday: 8 AM to 9 PM
Saturday & Sunday: 9 AM to 5 PM
Closed Statutory Holidays

How can I tell if online therapy is right for me?

Online counselling and online therapy can be a great option for people who are busy, live in remote areas, or would otherwise prefer to receive treatment digitally. While online counselling is both beneficial and available to everyone, it may particularly benefit the following people:

• Individuals and families living in rural or remote areas where resources and services are scarce.
• Executives, managers, and other levels of personnel seeking counselling but are not able to take time away during work hours to attend counselling sessions.
• Individuals with barriers to mobility or transportation.
• Individuals with particular phobias or other difficulties that are restricting their capacity to leave their house or to participate in an in-person counselling session.
• Parents or caregivers struggling to find child care during their counselling appointments.
• Couples or family members seeking joint counselling or mediation services but are unable to come together in person due to various reasons such as being a significant distance away from each other or undergoing a difficult and contentious separation.

At this time, online counselling is only available to residents of Alberta and the Yukon and you MUST be physically in Alberta (or the Yukon) for the duration of the online counselling session.

How does online counselling work?

To book an online counselling appointment, call Insight Psychological Inc. or visit our bookings page. Once your appointment is confirmed, you will receive an email with a link to the online counselling session. Prior to your appointment simply click the link, review the privacy policy and meet with your therapist at the scheduled time!

Are my online appointments private?

Insight Psychological Inc. takes your privacy very seriously, and we’ve ensured that all your online appointments are private through selecting OnCall Health over other less secure programs or platforms. OnCall Health is a fully encrypted platform that requires minimal information, is hosted on Canadian servers and complies with Personal Health Information Protection Act (PHIPA), The Personal Information Protection Electronic Documents Act (PIPEDA), and all equivalent personal health information protection legislation in Canada. To access online counselling appointments, users simply need a tablet, computer, or mobile device with access to the internet.

Read our Online Secure Services Privacy Policy and Consent for Treatment here.