Intervention and Support

Psychological illnesses, disorders, strains, or injuries such as those listed below can, depending on the severity of the situation, decrease or even debilitate an employee’s capacity to perform optimally and to remain productive:

  • Significant stress, anxiety, depression, trauma, or other mental health strain and injury, which may have resulted from challenges at home or at work, abuse, bullying, discrimination, violence, critical incident, or feeling psychologically unsafe.
  • Alcohol and substance dependency.
  • Cognitive functioning impairment or deterioration due to stroke, heart attack, brain injury, aging, or other medical conditions.
  • Difficulty adjusting to major life changes such as marital break-up, death of a spouse, major illness, job loss, or others.
  • Psychological illnesses or disorders such as bipolar, attention deficit hyperactivity disorder, obsessive compulsive disorder, phobias, eating disorders, post-traumatic stress disorder, psychotic or personality disorders, or other disorders.

As such, making early, adequate, and appropriate intervention/support readily accessible by employees who may be experiencing mental health difficulties is essential to their ability to remain resilient, productive, and well.

Some employees may also have complex, co-morbid, high trauma, severe mental health issues, or other specialized care needs. Such conditions can bring about severe and prolonged difficulties in a person’s home, social, and work life. Basic short term mental health support though one’s EFAP may not be adequate to help these employees properly address their conditions or difficulties. As a result, their condition can continue to deteriorate in spite of the fact that they might have gotten help. In such cases, specialized therapy and/or alternative treatments by clinicians with advanced or specialized training in the specific areas of concern may be required to properly support the employees’ recovery.

Types of specialized interventions and support that Insight can offer employees include:

Specialised counseling/therapy is geared towards helping employees or their family members with complex, co-morbid, high trauma, severe mental health issues, substance/alcohol/gaming/porn/sex dependency issues, or other specialized care needs. Aside from being able to care for clients with different mental health issues, each therapist at Insight is also required to develop and advance their expertise in one or more areas of specialization. Areas of specialization include but not limited to: Our therapists can provide appropriate clinical assessments, counselling/therapy other supports that your employees may need to deal with the mental health, relational, developmental, personal, and/or other issues that are negatively affecting their ability to function or interact with others at home or at work.   Our therapists use evidence-based treatment modalities and are supervised or guided by some of the leading experts and/or very seasoned specialists in the field. Our therapists also work with other medical colleagues and specialists, where appropriate, to provide the impacted employees with the multi-disciplinary support they may need to deal with their concerns in a holistic manner. Such include psychiatrists, occupational therapists, speech-language pathologists, chiropractors, physiotherapists, pain management specialists, massage therapists, nutritionists, and more.
Online Support
For employees with difficulty attending face-to-face counselling sessions, online sessions can be facilitated through Insight’s real-time, secured online counselling system.
Group Support
In addition to individual support and care, Insight also offers team/group intervention, counselling, psycho-educational, and support sessions. Group sessions allow employees to mutually support one another through their struggles, process through their difficulties, build resiliency and learn coping skills as well as explore additional support and resources where needed.

For details on specific group support, click HERE. Contact Insight Psychological today to learn more.
In addition to individual support and care, Insight also offers team/group intervention, counselling, psycho-educational, and support sessions.
Group Intervention for Workplace Concerns, Discontent, Conflicts, and Dysfunctions
We have supported many organizations that are experiencing concerns, conflicts, and dysfunctions among their employees. Key examples of difficulties that we have worked with include:
  • Employees expressing discontentment with how things are going at work and this discontentment is beginning to affect morale, engagement, performance, and/or retention.
  • Employees expressing concerns or filing complaints about bullying, harassment, discriminatory conducts at work, and/or lack of support for employees undergoing gender transition.
  • Escalating and/or dysfunctional conflicts among specific employees/leaders or among groups of employees/leaders.
For cases such as these, we will work with the management team as well as impacted employees to: 1) identify and address the key roots of concerns, 2) work through the psychological impact of the situation, 3) work on recovery, and 4) explore strategies to prevent or mitigate similar challenges in the future. It should be noted, however, that positive change can only occur when there is genuine willingness and commitment by the organizational leaders to make the necessary corrective actions to impart change and for the impacted employees to buy in and participate in the corrective actions to impart change. Whenever possible, employees should be included in the decision making, development, and execution of corrective actions.  
Group Sessions for Psychological and Substance Issues, Life Transition Difficulties, Grief and Loss
We can provide group counselling or support sessions for employees experiencing difficulties associated with specific mental health concerns, substance dependency, major life changes, or grief and loss. Group sessions allow employees to mutually support one another through their struggles, process through their difficulties, build resiliency and learn coping skills as well as explore additional support and resources where needed. Areas more commonly covered in such a session include but not limited to the following:
  • Specific mental health area (e.g. dealing with depression, anxiety, PTSD, etc.)
  • Personal and workplace relationship difficulties (e.g. communication challenges, power struggle, bullying, abuse, etc.)
  • Grief and loss (e.g. death of a spouse, child, or co-worker, loss of employment, etc.)
  • Major life changes and adjustment difficulties (e.g. post-partum difficulties, marital breakup, recovering from life threatening illness, etc.)
  • Substance use recovery
  • Parenting difficulties
Contact Insight Psychological today to learn more.
Eligible Insight clients can access psychotherapy (counselling), rTMS, or a combination of both to treat the following psychological and medical issues:
  • Severe depression
  • Major depressive disorder
  • Anxiety
  • Post-traumatic stress disorder (PTSD)
  • Attention deficit/hyperactivity disorder (ADHD)
  • Autism spectrum disorder
  • OCD (obsessive-compulsive disorder)
  • Chronic pain
  • Migraines
  • Post concussion symptoms
  • Burnout
rTMS is an effective, research-backed, non-invasive process in which a focused magnetic field stimulates under-active brain cells, activates them to work more efficiently and transforms lives through symptom reduction. After treatment, a client can experience:
  • Fewer, weaker, or diminished symptoms associated with their psychological disorders or medical conditions
  • Improved mood
  • Increased ability to focus, concentrate, reason, and problem solve.
In combination, rTMS and psychotherapy can enhance the treatment outcomes for the psychological and medical issues identified above. Together with our partner, NeuroMed, we offer rTMS to our clients who:
  • May not have responded fully to conventional treatments (medication/therapy).
  • May want an alternative treatment option or a combination of treatment options.
  • Have had difficulty coping with some of the side effects of medication or do not wish to take medication.
Our therapists will work with each client to determine their treatment plan based on the nature of their disorder or condition and their unique needs. Our aim is to help our clients alleviate their symptoms, improve their overall cognitive functioning and mental wellness, and ultimately live a rich and full life. Contact Insight Psychological today to learn more.
If an employee has sustained any of the following, they may experience some degree of cognitive impairment or deterioration:
  • Concussion
  • Aneurysm
  • Traumatic brain injury (e.g. due to accidents)
  • Stroke
  • Heart Attack
  • Severe illness
  • Serious Medical Condition
  • Specific Psychological Conditions
  • Aging
There could be a noticeable weakening of their concentration and attention, memory, learning and retention, self-regulation, speech and language, information processing speed, reasoning, planning, problem-solving speed and/or decision-making ability. Aging individuals, even without any brain injury or medical condition can also experience cognitive deterioration where a slowdown in cognitive function is noticeable.   Such impairment or deterioration can in turn affect one’s ability to work, communicate, maintain relationships, and/or carry out daily tasks that were once routine. When an employee experiences some of these challenges, their mental health may also be affected. They may feel worried and frustrated with their decreased ability to do some of the things that they could previously do with ease, they may feel more anxious or shame and embarrassment, become less confident in their abilities, tire faster, or they may feel depressed and isolated with the change in their abilities. As such, initiating cognitive rehabilitation as well as mental health care as soon as possible is essential in facilitating the employee’s recovery process.   In consultation with their medical care givers and using state-of-art perceptual-cognitive equipment and tools, we can help your employee to assess, re-train and re-build, as much as possible, their cognitive and functional abilities. In addition, we will help them to deal with the mental health and relational impact of their impairment. Ultimately, we aim to help your employee/member regain a noticeable degree of their cognitive functions and their independence.   For comprehensive details on our perceptual-cognitive program, please visit our Insight Effectus page. Contact Insight Psychological today to learn more.
A critical and traumatic incident can include death or near death of an employee, violent incident at work, major work-related accident, or other traumatic occurrences. Such incident can be a rare one-time occurrence that employees do not typically encounter in their work or it can be repeated occurrences that employees may encounter in their work (e.g. emergency room nurses encountering patients who are very severely injured). Aside from work-related, critical incidents can involve one’s athletic/artistic/social team or club, school, community, or other entities.   Individuals who witnessed, endured, are made aware of, or even vicariously became aware of a critical incident can experience shock, trauma, distress, fear, anxiety, grief, loss, loss of control over their environment, or other psychological and/or physical difficulties. Prompt critical/traumatic incident care is needed to help employees deal with the strong psychological impact from the incident.  
Critical/Traumatic Incident Care
Our trauma and critical incident response team is made up of experienced trauma-informed psychologists, trauma specialists, and critical incident response specialists who can provide the following services on or off the worksite:
  • Group debriefing and support within 24 to 72 hours after a traumatic incident
  • Post-incident individual counselling and support
Critical Incident Stress Management Training
Insight’s facilitators can provide a 2-day individual/group and a 3-day combined ICISF’s Assisting Individuals in Crisis & Group Crisis Intervention courses. The courses will prepare participants to understand a wide range of crisis intervention services for both the individual and for groups. Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions, specifically demobilizations, defusings and the Critical Incident Stress Debriefing (CISD). This course is designed for anyone in the fields of Business & Industry Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress. Please contact us for course outlines and rates. Contact Insight Psychological today to learn more.

Types of mental health issue/case management support that Insight can offer organizational leaders include:

Insight can provide mental health issue or case consult to management personnel tasked with monitoring and managing employee concerns and cases involving substance-use concerns and/or mental health strain, injury, illness or leave.

The degree of case management support needed by each manager may be different depending on their experience in managing such concerns and cases. Service needed may range from consultation on how to support the employee throughout their mental health treatment period and/or on the necessary accommodations at work, to full case management where we will work with the employee on the manager’s behalf to coordinate their treatment activities or multi-disciplinary service consults (where applicable), make arrangements for in-patient treatments (where applicable), monitor their progress, help them prepare for return-to-work, and any other needed activities.

Contact Insight Psychological today to learn more.

Together with our partner, Veritas Solutions, Insight offers objective investigation and resolution of cases involving harassment and bullying. Such investigations are conducted by highly experienced and trained investigators. Workplace harassment and  bullying investigations require a combination of experience, keen understanding of law, emotional intelligence and sensitivity to the nuances and human dynamics of the issues. Our investigators are highly experienced and have had training in trauma informed interviewing, conducting credibility assessments, and investigative analysis.

The Process

  • Understand and analyze the scope and expected outcomes for our clients
  • Ensure principles of natural justice and procedural best practices occur from the outset
  • Conduct respectful, reasoned and considerate interviews of all parties (Complainant, Witness, Respondent)
  • Collect and examine all corroborative evidence
  • Conduct credibility assessments on persons interviewed
  • Weigh all of the evidence and come to findings on the standard of proof : ‘balance of probabilities’
  • Provide the client with any aggravating or mitigating factors that are discovered during the investigation
  • Document and develop a comprehensive report
  • Provide subject matter expertise to client from start to finish
  • Legal Scrutiny

All investigations are conducted with the principles of natural justice and procedural fairness as their foundation. The investigations conducted and managed by our Senior Associate and Lead Investigator, Bob Stenhouse, have been tested and withstood scrutiny by arbitrators, ombudsman, Public Interest and Disclosure Commissioner (PIDA) civil and criminal courts.

Contact Insight Psychological today to learn more.

When an employee is currently on leave or have requested to go on leave or have difficulty working due to mental health strain/injury and mental illness or substance/alcohol dependency, there is a need to ensure that they get the support and accommodation they need to successfully return to work and/or remain at work.

In many cases, an employee who is on leave due to medical issues or accidents also experience cognitive and mental health difficulties that require support and accommodation in order that they can successfully return to work and remain at work.

Insight’s therapists can provide a fit-to-remain-working or readiness-to-return-to-work assessments to determine:

  • the types and extent of mental health injury, psychological effects, and/or cognitive impairment experienced by the employee,
  • how the injury, psychological effect or cognitive impairment might affect the employee’s fitness to remain working or readiness to return to work,
  • the type of work accommodations that may be needed to ease the employee’s return to work or continuation of work,
  • the treatment and support that may be needed to help the employee’s continued recovery, resiliency building, and performance restoration

Our therapists can also provide one-on-one therapy and support to the employee in dealing with their mental health injury, psychological effects, and/or cognitive impairment so that they can be more ready and able to return to work. For employees with difficulty attending face-to-face therapy sessions, sessions can be facilitated through our secured online counselling (real-time, secured video conferencing).

If an employee is off on mental health leave, completing a proper RTW assessment as well as ensuring proper support and accommodation at the early stage of the employee’s time off work can likely help to improve their situation and reduce the duration and/or frequency of time off from work.

Once an employee has returned to work from being on leave due to mental health strain/injury and mental illness or substance/alcohol dependency, it does not necessary mean that they have fully recovered and their issues are resolved. In most cases, continued counselling and/or treatment is needed not only to ensure progress in recovery and rebuilding but also to prevent relapse or deterioration. Our therapists and addictions specialists can provide the care and support the employee recovery journey.

Contact Insight Psychological today to learn more.

Contact Insight Psychological today to learn more and get started.

Dr. Hendriatta Wong

Corporate Services

Shirley Leonard

Corporate Services

Tara-Lee Goerlitz

Corporate Services

Trina Wilson Orieux

Corporate Services


At this time, Insight Psychological does not have therapists who specialize in this specific area, but that doesn’t mean we can’t help you! Please contact us to talk with our Intake Personnel to find a therapist that is a good fit for you and your unique circumstances.