Insight’s Response to COVID-19

COVID-19 PROTOCOL – Protecting the health of our clients and staff

We are committed to reducing the spread of COVID-19, we are taking every precaution to protect the health of our clients and staff.
We are asking for your cooperation with the following:

Effective August 1, 2020, masks must be worn at all Insight offices.

If you are sick, you MUST call the office to reschedule your appointment.  

If you are in self-quarantine/self-isolation but wish to access counselling, call us to schedule an online counselling session for you.

If you suspect you may have COVID-19, or have been in contact with someone who was suspected or confirmed in the last 14 days, STAY AT HOME and call Health Link 811.

NOTE: 811 is experiencing extremely high volumes of calls at this time If you need immediate medical attention, call 911 and inform them that you may have COVID-19. View Alberta Health Services’ self assessment tool here.

When you enter the office please use the hand sanitizer located by the reception desk.

If we notice flu-like symptoms, such as fever, cough, runny nose – we reserve the right to reschedule your appointment.

Parents, please make childcare arrangements for siblings of the client attending the appointment.

We will be wiping down all hard surfaces in our reception rooms every hour, and after each session in our therapy offices.

We have removed all magazines, reading materials, coffee, tea, and water from our waiting rooms.

We have removed and rearranged seating in our waiting rooms to adhere to the 6-foot distance guidelines.

We have put up markers indicating a 6-feet distance from the administrative staff so there is a safe distance between you and the receptionist.

We are asking you to please use your VISA on file for session payments to avoid use of the credit/debit terminal machines.

If you have traveled outside Canada please schedule your appointment for 3 weeks from your return date.  


For more (and accurate) information regarding COVID-19, please visit Alberta Health Services

Should you have any questions or concerns please call our head office at 780-461-1717 or email us at Thank you for your cooperation and understanding.


On May 13, 2021, the “Medical Note for Face Mask Exception” came into effect (CMOH Order 22-2021). Registered and provisional psychologists are authorized under this Order to issue this medical note to clients with qualifying medical conditions. NOTE: Certified Canadian Counsellors, post practicum therapists and practicum (student) interns are not authorized to provide medical notes for face mask exceptions.

At Insight, medical notes for face mask exceptions can be issued if an individual has qualifying psychological, developmental, sensory, or cognitive conditions specified in CMOH Order 22-2021. Our psychologists are not authorized to issue a medical note for individuals with physical-medical conditions.

To receive the medical note from an Insight psychologist, clients must either:

1) provide a copy of their psychological or developmental assessment/diagnosis that was completed less than 12 months ago or

2) be assessed by one of our psychologists – which will take several visits.

The psychologist will professionally assess if the client qualifies for a medical note for face mask exception based on the assessment and specifications of the condition