Insight’s Response to COVID-19

COVID-19 PROTOCOL – Protecting the health of our clients and staff

We are committed to reducing the spread of COVID-19, we are taking every precaution to protect the health of our clients and staff.
We are asking for your cooperation with the following:

Effective August 1, 2020, masks must be worn at all Insight offices.

If you are sick, you MUST call the office to reschedule your appointment.  

If you are in self-quarantine/self-isolation but wish to access counselling, call us to schedule an online counselling session for you.

If you suspect you may have COVID-19, or have been in contact with someone who was suspected or confirmed in the last 14 days, STAY AT HOME and call Health Link 811.

NOTE: 811 is experiencing extremely high volumes of calls at this time If you need immediate medical attention, call 911 and inform them that you may have COVID-19. View Alberta Health Services’ self assessment tool here.

When you enter the office please use the hand sanitizer located by the reception desk.

If we notice flu-like symptoms, such as fever, cough, runny nose – we reserve the right to reschedule your appointment.

Parents, please make childcare arrangements for siblings of the client attending the appointment.

We will be wiping down all hard surfaces in our reception rooms every hour, and after each session in our therapy offices.

We have removed all magazines, reading materials, coffee, tea, and water from our waiting rooms.

We have removed and rearranged seating in our waiting rooms to adhere to the 6-foot distance guidelines.

We have put up markers indicating a 6-feet distance from the administrative staff so there is a safe distance between you and the receptionist.

We are asking you to please use your VISA on file for session payments to avoid use of the credit/debit terminal machines.

If you have traveled outside Canada please schedule your appointment for 3 weeks from your return date.  

WE WILL BE ASKING ALL CLIENTS WHO COME INTO THE OFFICE TO COMPLETE A DISCLOSURE FORM PRIOR TO THEIR APPOINTMENT.

For more (and accurate) information regarding COVID-19, please visit Alberta Health Services

Should you have any questions or concerns please call our head office at 780-461-1717 or email us at directors@insightpsychological.ca. Thank you for your cooperation and understanding.