Planning Your Visit

Insight Psychological is committed to providing great psychological services to all our clients. We hold ourselves to the highest standards of professionalism and confidentiality as outlined in the College of Alberta Psychologists’ Standards of Practice.


Arrival time for your session

We want to provide you with the full benefit of the appointment you have made with Insight Psychological. Please arrive 10-15 minutes prior to your scheduled session to ensure your session starts on time and runs the full length of the appointment.


Deposit for Clients

To reserve a session with a therapist, Insight takes a deposit of  half the cost of the session for clients. This applies only to your first session with Insight.


Important Forms

To make preparing for your first appointment easier, you can fill out the following forms in advance.

Insight Psychological Consent Form
For Children and Teenagers: Parental Consent on Behalf of a Minor
For Couples or Families: Confidentiality Agreement
Consent for Release of Confidential Information
Collateral Reference Informed Consent Form


Insight offers DIRECT BILLING through Alberta Blue Cross, Green Shield, and Great West Life. We also offer direct billing through Telus Health for appointments with Registered Psychologists. Unfortunately at this time, Telus Health does not provide direct billing for sessions with Registered Provisional Psychologists or other therapists. (Registered Provisional Psychologists are still covered but you have to pay the full session cost up front then get reimbursed later from your insurance provider). We are continuing to work with various extended health care benefit carriers for direct billing to serve you better. Please remember, it is the client’s responsibility to know their coverage limits, and to personally pay fees beyond their coverage limits.


Cancellation policy

If you are unable to make it to an appointment, kindly provide us 24-hrs notice to change or cancel. You may cancel your appointment (assuming it’s not within 24-hours of the appointment time) through your online profile. Or, you can also phone, fax, or e-mail us to notify us of the cancellation. In the event of a late cancellation or no show, Insight will charge half the cost of the booked session.


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